FAQ’s

Q. How long does it take to get my deposit back?

A. Usually 2-3 days, but this can take up to 5 working days. It depends on your bank.

 

Q. CAN I BUY A LIFESAVER ONLINE?

A. Currently we don’t sell online, but are working on this. If you are in London you can pick up a power bank in Waterloo train station. Find us opposite platform 9 and 10, outside M&S.

Q. How many times will it charge my phone?

A. Your Lifesaver Power-bank has a capacity of 5000mAh, This means it will charge most phone models on average size to 2 full charges.

 

q. How long will it take to charge my phone? 

A. Your Lifesaver power-bank is fast-charging. This means most phones will charge fully in just over an hour. The exact time is dependent on which phone model you have. The power output of a Lifesaver device is 5V/2A.

Q. I’m having trouble with my getting my power bank working, what should I do?

A. If your power bank is faulty you can swap it in Waterloo station for a new one otherwise send it back to us for a replacement. We will need you address to send a replacement to.

Our postal address: Lifesaver Power Ltd, Office 135, 8 Shepherd Market, Mayfair, London, W1J 7JY

Q. Where can i swap my lifesaver for a full one?

A. To keep up to date with where you can swap your device keep an eye on our Venues Page

Q.Can I charge my LIFESAVER device at home?

A. Yes, you can plug in a power adapter into the micro USB port on the side of the device to charge it from home, the port is location is also indicated by a label on the back of the device.

Q. Can MY LIFESAVER CHARGE multiple devices at the same time?

Your Lifesaver can charge more than one device at once but it will increase the time it takes for your device to charge. You can use the incorporated cables simultaneously to charge an Android and an Apple device at the same time or use the USB port to plug in whatever cable you require and use that simultaneously with the cables incorporated.

A. How is my Lifesaver powered by 100% renewable energy? 

Every time you swap in a Lifesaver device for a full one you receive a power bank filled with 100% renewable energy, your phone will be powered by renewable sources like the sun and the wind. To offset the power consumed by the packs, we buy renewable certificates from generation sites around the UK (mostly, ones that are close to home for ChargedUp, like Bridgewater). In fact, we’ve bought enough to cover ChargedUp’s energy load ten times over. If you want to read more about how Octopus guarantees 100% renewable electricity, head over to their blog.

Q. the wire on my charger doesn’t fit me phone?

A. Our current device (Distributed from August 2019 onward) incorporates 3 types of cables. A lightning cable, a micro USB cable and a USB-C adapter. To find your cable look at the wording on the back of your charger where the location of each is labelled. In the event that you would like to use another cable there is also an extra USB port that you can use to plug in any USB cable you like. Below follows a more detailed description for located each cable if needed.

Lightning Cable

Facing the front of the device with the ‘Lifesaver’ logo upright you will find the lightning cable on the top edge. To release it use the release clasp on the top right hand corner of the device, pull it from the right edge upward to bring out the cable.

Micro USB

Facing the front of the device with the ‘Lifesaver’ logo upright you will find the micro USB cable on the bottom edge. To release it use the release clasp on the bottom right hand corner of the device, pull it from the right edge downward to bring out the cable.

USB-C

To access the adapter for USB-C first pull out the micro usb cable and slot the metal end into the hole located where the USB-C label indicates. When you pull the cable back out of this slot the adapter should be attached to the end and ready to use in your phone. To put the adapter away again just remove it from the cable and slot it back in the whole it came from.

USB Port

Facing the front of the device with the ‘Lifesaver’ logo upright, the extra USB port can be found on the top edge of the device. It is located underneath the lightning cable so you will have to release that first to access it.

We hope to post a product demo video up shortly for more clarity.

Older Device Versions

Previous device versions distributed before August 2019 may have 1 or 2 cable types incorporated. These are all found on the top edge of older devices. Please feel free to come and swap for the newer version at our kiosk in Waterloo Station.