Please complete the "Product Return Form", see tab below "Returns & Exchanges". Send the Lifesaver power bank & completed product return form to "FREEPOST Lifesaver" (no stamp needed, just pop in a letter box) and we will get a replacement sent out to you.

Pop in a letter box addressed to "FREEPOST Lifesaver" no stamp is needed, it is all pre-paid.

At any of the events we are at, online via Amazon (click on "Product" page on the menu page, or on demand on Zapp app.

Currently we are no operating in Network Rail stations so unable to swap your power bank there.

Please allow up to 5 working days in the UK. If this has been longer please drop us an email: energy@lifesaverpower.com.

Please allow up to 4 working days in the UK, we hope it will be with you sooner.

To return a product please send the Lifesaver power bank & completed "Product Return Form", (see below on "Returns & Exchanges") Send the power bank & completed product return form to "FREEPOST Lifesaver" (no stamp needed, just pop in a letter box) and we will get a replacement sent out to you.

Just message us in the chat below and we should be able to help.