Frequently Asked Questions

Question 1

Power bank not working

Accepted Answer

Please visit "Returns & Exchanges" page below.

Question 2

Where do I send my power bank to?

Accepted Answer

Please visit "Returns & Exchanges" page below.

Question 3

Where can I buy a Lifesaver power bank?

Accepted Answer

Visit the product page on our website.

Question 4

Where can I swap a Lifesaver?

Accepted Answer

Currently we are not operating in Network Rail stations so unable to swap your power bank there.

Question 5

Not recieved my order?

Accepted Answer

Please allow up to 5 working days in the UK. If this has been longer please drop us an email: support@lifesaverpower.com.

Question 6

When will I receive my order?

Accepted Answer

Please allow up to 5 working days in the UK, we hope it will be with you sooner.

Question 7

What is the return policy?

Accepted Answer

Please visit "Returns & Exchanges" page below.

Question 8

How do I contact Lifesaver if my question isn't answered here?

Accepted Answer

Just message us in the chat.