Safety

Safety first

Lithium ion batteries can pose risks when damaged, overheated, or charged incorrectly. At Lifesaver, safety is built into every part of our system, from how our machines operate to how each power bank is handled, charged, and maintained.

Person in a wheelchair using a phone charging station touchscreen outdoors near a building.
safety essentials

Why battery safety matters

Lithium ion batteries can overheat due to damage, overcharging, or exposure to high temperatures. In rare cases, this can lead to thermal runaway, a chain reaction caused by a rapid rise in temperature.

Our system is designed to reduce these risks by controlling how power banks are stored, charged, and used.

Free phone charging station labeled 'Lifesaver' illuminated in a dim room with chandeliers in the background.
Our approach

How we keep people safe

We apply multiple layers of safety across our machines, power banks, and operations.

Quality control

Every power bank is checked individually by hand before being installed into any machine.

24/7 support

Each machine displays a support phone number, and every power bank includes a QR code so issues can be reported immediately.

Low voltage machines

Our machines run on a 12 volt SELV system. This low voltage setup reduces heat build up and electrical risk.

Water resistant design

Machines are built to operate outdoors and protect power banks from rain, moisture, and environmental exposure.

Charged centrally

Power banks are charged only in our London facility, not inside the machines. Inside the machines, power banks remain dormant, with no power input or output, reducing the risk of overheating.

Protective safety sleeve

Each power bank is stored in a protective cardboard sleeve, adding separation and an extra layer of protection.

Cleaning and hygiene

All power banks are cleaned after use to remove dirt and surface contamination between users.

Damaged unit handling

Any power banks that fail inspection are removed from circulation and recycled responsibly with our recycling partner, Tes Amm, who recover materials such as cobalt.

CE certified

All Lifesaver power banks comply with CE safety standards.

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power as a service

Offer simple, sustainable phone charging that keeps guests connected and reduces waste across busy spaces.

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Blue phone charger kiosk illuminated in a dimly lit indoor space.Blue phone charger kiosk with illuminated battery icons in a dimly lit shopping mall.